Risk decisioning failures

Resolved

Degraded performance

Started almost 4 years agoAugust 31, 2022Lasted about 1 hour12:001:15 PMUTC

Updates

Resolved
August 31, 2022 at 1:15 PMUTC
Resolved
August 31, 2022 at 1:15 PMUTC
Normal service has been restored.
Investigating
August 31, 2022 at 12:30 PMUTC
Investigating
August 31, 2022 at 12:30 PMUTC
Root cause is automatic update of a dependency which has introduced an incompatibility. Order credit checking is suffering approx 10% failure rate due to this issue.
Identified
August 31, 2022 at 12:00 PMUTC
Identified
August 31, 2022 at 12:00 PMUTC
Order credit checking is suffering intermittent failures leading to unexpected declines. We are investigating.

Two - Risk decisioning failures – Incident details