Two - Outage on a 3rd party provider affecting order placement and order intents – Incident details

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Outage on a 3rd party provider affecting order placement and order intents

ResolvedPartial outage1 hour 16 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our 3rd party provider has restored their service.
    We are currently monitoring the previously affected responses from our platform to confirm functionality has been restored.

  • IdentifiedUTC

    One of our 3rd party providers is facing an issue which can affect order flow for UK clients. We will let you know as soon as the issue will be resolved.

    • New buyers to our platform will currently have issues placing orders.
    • Order intents are affected by this incident.
    • Orders for buyers who have bought from us in the last 60 days should not be impacted.