Two - Credit check unavailable for new buyers – Incident details

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Credit check unavailable for new buyers

ResolvedPartial outage3 hours 15 minutes
  • ResolvedUTC

    Our third party credit report provider has implemented a fix and we are no longer seeing issues when assessing new buyers.

  • IdentifiedUTC

    We are having issues fetching credit reports from our credit report provider. This means that creating orders and order intents are likely to fail for new buyers. We are liaising with our credit report provider to get the issue resolved as soon as possible and find a way to prevent this from happening again.