Two - Credit check unavailable for new buyers – Incident details

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Credit check unavailable for new buyers

ResolvedPartial outage1 hour 14 minutes
  • ResolvedUTC

    This incident should be resolved for now. We continue monitoring for any repeated occurrences.

  • InvestigatingUTC

    We are having issues with our 3rd party provider for credit checks. This means that creating orders and order intents are likely to fail for new buyers. We are liaising with our provider to get the issue resolved as soon as possible and find a way to prevent this from happening again.