Instalment plan confirmation emails are currently not working as expected

Resolved

Degraded performance

Started over 1 year agoNovember 28, 2024Lasted 1 day12:44 PMNovember 29, 20243:24 PMUTC

Updates

Resolved
November 29, 2024 at 3:24 PMUTC
Resolved
November 29, 2024 at 3:24 PMUTC
This incident has been resolved.
Monitoring
November 28, 2024 at 4:36 PMUTC
Monitoring
November 28, 2024 at 4:36 PMUTC
The fix has been applied. We are now monitoring to ensure correct operation.
Update
November 28, 2024 at 4:20 PMUTC
Update
November 28, 2024 at 4:20 PMUTC
Fix has been tested successfully and is being applied to our production environment.
Identified
November 28, 2024 at 1:50 PMUTC
Identified
November 28, 2024 at 1:50 PMUTC
The root cause has been identified. Fix work is underway.
Investigating
November 28, 2024 at 12:44 PMUTC
Investigating
November 28, 2024 at 12:44 PMUTC
We are currently investigating this incident.

Two - Instalment plan confirmation emails are currently not working as expected – Incident details