Verification and credit builder not working

Resolved

Degraded performance

Started over 1 year agoJanuary 23, 2025Lasted about 1 hour4:275:29 PMUTC

Updates

Resolved
January 23, 2025 at 5:29 PMUTC
Resolved
January 23, 2025 at 5:29 PMUTC
Our external partner has confirmed this is now fully resolved. Buyer verification and Credit Builder are now working normally.
Monitoring
January 23, 2025 at 4:33 PMUTC
Monitoring
January 23, 2025 at 4:33 PMUTC
Our external partner has implemented a fix and we are monitoring for any continued service disruption.
Investigating
January 23, 2025 at 4:27 PMUTC
Investigating
January 23, 2025 at 4:27 PMUTC
We are investigating a potential issue with an external partner we use for verification. This means customers may not be able to verify at checkout or use our Credit Builder tool.

Two - Verification and credit builder not working – Incident details