Two - SMS verification partial outage – Incident details

All systems operational

SMS verification partial outage

Resolved
Degraded performance
Started 10 months agoLasted about 16 hours

Affected

United Kingdom

Partial outage from 6:30 AM to 11:51 AM, Operational from 10:35 AM to 11:51 AM, Degraded performance from 11:51 AM to 10:55 PM

Nordics

Partial outage from 6:30 AM to 11:51 AM, Operational from 10:35 AM to 11:51 AM, Degraded performance from 11:51 AM to 10:55 PM

Europe

Partial outage from 6:30 AM to 11:51 AM, Operational from 10:35 AM to 11:51 AM, Degraded performance from 11:51 AM to 10:55 PM

North America

Partial outage from 6:30 AM to 11:51 AM, Operational from 10:35 AM to 11:51 AM, Degraded performance from 11:51 AM to 10:55 PM

Asia-Pacific

Partial outage from 6:30 AM to 11:51 AM, Operational from 10:35 AM to 11:51 AM, Degraded performance from 11:51 AM to 10:55 PM

Latin America

Partial outage from 6:30 AM to 11:51 AM, Operational from 10:35 AM to 11:51 AM, Degraded performance from 11:51 AM to 10:55 PM

Updates
  • Resolved
    UTC
    Resolved

    AWS declared the incident resolved at 10:54 UTC

  • Update
    UTC
    Update

    AWS have reported their expectation that full recovery will complete within the next 2 hours.

  • Update
    UTC
    Update

    Unfortunately impact has returned. AWS continues to work on the underlying cause => https://health.aws.amazon.com/health/status

  • Monitoring
    UTC
    Monitoring

    AWS have reported that the issue has been remediated. We are monitoring to verify that service has been restored.

  • Identified
    UTC
    Identified

    This incident is due to the ongoing AWS outage in their North Virginia datacenter.

  • Investigating
    UTC
    Investigating

    We're currently experiencing partial failure in sending verification SMS messages due to an issue with our SMS provider, Twilio. We apologise for the inconvenience. You may need to request a new code or try again in a few minutes. We're actively monitoring the situation and will update you once service is restored.