Two - Database slowdowns impacting operations – Incident details

All systems operational

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Database slowdowns impacting operations

ResolvedDegraded performance6 hours 45 minutes

Affected

United Kingdom

Degraded performance from 7:00 AM to 11:45 AM, Operational from 11:45 AM to 1:45 PM

Nordics

Degraded performance from 7:00 AM to 11:45 AM, Operational from 11:45 AM to 1:45 PM

Europe

Degraded performance from 7:00 AM to 11:45 AM, Operational from 11:45 AM to 1:45 PM

North America

Degraded performance from 7:00 AM to 11:45 AM, Operational from 11:45 AM to 1:45 PM

Asia-Pacific

Degraded performance from 7:00 AM to 11:45 AM, Operational from 11:45 AM to 1:45 PM

Latin America

Degraded performance from 7:00 AM to 11:45 AM, Operational from 11:45 AM to 1:45 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Database performance root causes have been identified and fixed. Normal performance has been restored.

  • InvestigatingUTC
    Database slowdowns are impacting order creation times. You may see timeouts. We are currently investigating this incident.