Two - Risk decisioning failures – Incident details

All systems operational

Risk decisioning failures

Resolved
Degraded performance
Started over 2 years agoLasted about 1 hour

Affected

Checkout API

Degraded performance from 12:00 PM to 1:15 PM

United Kingdom

Degraded performance from 12:00 PM to 1:15 PM

Updates
  • Resolved
    Resolved

    Normal service has been restored.

  • Investigating
    Investigating

    Root cause is automatic update of a dependency which has introduced an incompatibility. Order credit checking is suffering approx 10% failure rate due to this issue.

  • Identified
    Identified

    Order credit checking is suffering intermittent failures leading to unexpected declines. We are investigating.