Two - Credit check unavailable for new buyers – Incident details

Experiencing partially degraded performance

Credit check unavailable for new buyers

Resolved
Partial outage
Started over 1 year agoLasted about 1 hour

Affected

Checkout API

Partial outage from 2:42 PM to 3:56 PM

United Kingdom

Partial outage from 2:42 PM to 3:56 PM

Sweden

Partial outage from 2:42 PM to 3:56 PM

Updates
  • Resolved
    Resolved

    This incident should be resolved for now. We continue monitoring for any repeated occurrences.

  • Investigating
    Investigating

    We are having issues with our 3rd party provider for credit checks. This means that creating orders and order intents are likely to fail for new buyers. We are liaising with our provider to get the issue resolved as soon as possible and find a way to prevent this from happening again.