Two - Production API unavailable due to DNS failure – Incident details

Experiencing partially degraded performance

Production API unavailable due to DNS failure

Resolved
Major outage
Started about 1 year agoLasted less than a minute

Affected

Search API

Major outage from 11:44 AM to 11:44 AM, Operational from 1:08 PM to 1:08 PM

Norway

Major outage from 11:44 AM to 11:44 AM, Operational from 1:08 PM to 1:08 PM

United Kingdom

Major outage from 11:44 AM to 11:44 AM, Operational from 1:08 PM to 1:08 PM

Sweden

Major outage from 11:44 AM to 11:44 AM, Operational from 1:08 PM to 1:08 PM

Portals

Major outage from 11:44 AM to 11:44 AM, Operational from 1:08 PM to 1:08 PM

Merchant Portal

Major outage from 11:44 AM to 11:44 AM, Operational from 1:08 PM to 1:08 PM

Updates
  • Resolved
    Resolved

    DNS records were updated at 11:08 UTC. Propagation to 99% of DNS servers should now be complete. If you continue to observe impact please contact our support team in the usual way.

  • Monitoring
    Monitoring

    DNS record restoration has completed. Updates are now propagating across the global DNS network. Successful access has been verified from various locations. Propagation may however take several hours to complete.

  • Investigating
    Investigating
    We are currently investigating this incident.