Two - Notice history

All systems operational

United Kingdom - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2025
Jun 2025
Jul 2025

Nordics - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.83%

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May 2025
Jun 2025
Jul 2025

Europe - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.83%

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May 2025
Jun 2025
Jul 2025

North America - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.83%

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May 2025
Jun 2025
Jul 2025

Asia-Pacific - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.83%

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May 2025
Jun 2025
Jul 2025

Latin America - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.83%

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May 2025
Jun 2025
Jul 2025

Middle East & Africa - Operational

100% - uptime
May 2025 · 100.0%Jun · 100.0%Jul · 99.83%

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May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Problem with some available credit limits
  • Resolved
    Resolved

    We have confirmed available credit limits are now back to normal operation.

  • Monitoring
    Monitoring

    We've released a fix and will reassess available credit limits for impacted customers.

  • Investigating
    Investigating

    We've found an issue with some of our available credit limits and are diagnosing the problem. A recent change meant we are not always calculating the remaining credit limits for your customers correctly.

    This means some of your customer’s available limits may have been higher than they should have been.

    We're working to fix this change urgently.

    You may see a sudden drop in available limits for some of your customers once our fix is released and this fix will reflect those customers' actual exposure with Two.

We are unable to retrieve credit reports from a 3rd party provider. This prevents ordering and credit checking of new buyers.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We have engaged the 3rd party and are working together to resolve. UK operations are currently unaffected.
Planned Maintenance
  • Completed
    July 02, 2025 at 9:10 PM
    Completed
    July 02, 2025 at 9:10 PM
    Maintenance has completed successfully
  • In progress
    July 02, 2025 at 9:00 PM
    In progress
    July 02, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 02, 2025 at 9:00 PM
    Planned
    July 02, 2025 at 9:00 PM
    Dear Valued Customer, To enhance the performance and reliability of our services, we have scheduled a database upgrade for today, Wednesday, July 2, 2025, at 10:00 PM BST. This essential maintenance will require a brief service interruption. We anticipate a downtime of approximately 10 minutes. During this period, you may be unable to access your account or our services. Maintenance Details: * Date: Today, Wednesday, July 2, 2025 * Start Time: 10:00 PM BST * End Time: 10:10 PM BST * Expected Downtime: 10 minutes We have scheduled this upgrade during a period of typically low usage to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our platform. Thank you, The Two Team

Jun 2025

Norway Sole Trader Credit Check Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our 3rd party service provider is still working on this issue. Onboarding/credit checking/order placement for new Norwegian sole traders will continue to be affected intermittently. If you experience a decline, you may succeed with a retry a little later.

  • Identified
    Identified
    We are experiencing an issue with a 3rd party we use to help us evaluate credit for sole traders in Norway. This means any new credit checks for sole traders are likely to fail. We have reached out to them and are working with them to resolve this.
Company Search Missing Data
  • Resolved
    Resolved

    The third party provider has confirmed that the incident has been resolved, and we have confirmed return to normal operation. Thank you to all of our customers for your patience during this event.

  • Identified
    Identified

    Issue is due to a 3rd party outtage which is affecting our ability to return the addresses as part of the search

  • Investigating
    Investigating
    We are aware of an issue with our company search missing data from the response such as the company address. We are currently investigating the issue to discover root cause.
Credit checks and order placements unavailable for new buyers
  • Resolved
    Resolved

    We have confirmed normal operation. Thank you to all of our partners for your patience during this incident.

  • Monitoring
    Monitoring

    The issue has been resolved. We are monitoring to confirm return to normal service.

  • Update
    Update

    We have confirmed that the UK is not affected by this incident.

  • Identified
    Identified
    An issue with an account at a 3rd party service provider has been identified and is being rectified. Resolution is expected by 9am UK.
  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025

Credit check outage for Norwegian Sole Traders
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are failing to retrieve credit reports for Sole Traders in Norway currently. We've developed a fix for the underlying bug and it's queued for deployment. We expect this to address the problem.

May 2025 to Jul 2025

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