Duration: 37 minutes

Affected Components: Europe, Asia-Pacific, Latin America, Middle East & Africa, Nordics, North America, United Kingdom

May 16, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 16, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 22:37:30 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 1 minute

Affected Components: Nordics

Apr 29, 08:19:03 GMT+0
Investigating - We are currently investigating this incident..

Apr 29, 08:40:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 29, 08:40:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 29, 09:20:02 GMT+0
Resolved - This incident has been resolved..

Duration: 24 minutes

Affected Components: Europe

Apr 24, 07:50:34 GMT+0
Investigating - Issue has been identified with credit checks in NL, investigation is in progress, will update shortly..

Apr 24, 07:57:10 GMT+0
Identified - Fix has been identified and being deployed..

Apr 24, 08:14:35 GMT+0
Resolved - This incident has been resolved..

Duration: 45 minutes

Affected Components: Europe, Asia-Pacific, Latin America, Middle East & Africa, Nordics, North America, United Kingdom

Apr 23, 10:45:00 GMT+0
Investigating - .

Apr 23, 11:10:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 23, 11:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 15 minutes

Affected Components: Europe, Asia-Pacific, Latin America, Middle East & Africa, Nordics, North America, United Kingdom

Apr 17, 11:05:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 17, 11:20:00 GMT+0
Resolved - The configuration issue has been fixed and normal service has been resolved..

Duration: 6 hours and 45 minutes

Affected Components: Europe, Asia-Pacific, Latin America, Middle East & Africa, Nordics, North America, United Kingdom

Jan 9, 13:45:00 GMT+0
Resolved - This incident has been resolved..

Jan 9, 11:45:00 GMT+0
Monitoring - Database performance root causes have been identified and fixed. Normal performance has been restored..

Jan 9, 07:00:00 GMT+0
Investigating - Database slowdowns are impacting order creation times. You may see timeouts. We are currently investigating this incident..

Duration: 21 minutes

Affected Components: Latin America, Asia-Pacific, Europe, Middle East & Africa, Nordics, North America, United Kingdom

Dec 18, 22:14:04 GMT+0
Investigating - We are experiencing an unexpected issue with our DB therefore the API has become unavailable. Please bear with us while we investigate..

Dec 18, 22:35:06 GMT+0
Resolved - Our DB is back up and services appear to have restored back to normal but we will continue to monitor..

Duration: 37 minutes

Affected Components: Latin America, Europe, Asia-Pacific, Middle East & Africa, Nordics, North America, United Kingdom

Dec 5, 09:09:00 GMT+0
Identified - Due to Cloudflare outage, we may not be able to carry out credit check for new buyers. We apologise for the inconvenience caused..

Dec 5, 09:17:14 GMT+0
Monitoring - Services appear to be back online but we will continue to monitor..

Dec 5, 09:46:21 GMT+0
Resolved - No description yet.

Duration: 4 hours

Affected Components: Europe, Latin America, Middle East & Africa, Asia-Pacific, Nordics, North America, United Kingdom

Nov 18, 16:00:00 GMT+0
Resolved - Our 3rd party credit report provider are back online after Cloudflare issues resolved..

Nov 18, 12:00:12 GMT+0
Identified - Cloudflare are working on address issues on their side: https://www.cloudflarestatus.com/.

Duration: 5 hours and 2 minutes

Affected Components: Asia-Pacific, Nordics, Europe, Middle East & Africa, Latin America, North America, United Kingdom

Nov 11, 05:00:00 GMT+0
Identified - We have an ongoing cluster upgrade which is causing increased error rate from our load balancer. We are exploring strategies to mitigate this in the future during core business hours..

Nov 11, 08:30:00 GMT+0
Monitoring - Cluster upgrade is complete and we have not observed any more load balancer timeouts since..

Nov 11, 10:02:01 GMT+0
Resolved - This incident has been resolved. We have not observed any more load balancer alerts in the monitoring period..

Duration: 1 hour and 2 minutes

Affected Components: Asia-Pacific, Nordics, Europe, Middle East & Africa, Latin America, North America, United Kingdom

Oct 22, 15:22:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 22, 15:52:00 GMT+0
Resolved - This incident has been resolved..

Oct 22, 14:50:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 16 hours and 25 minutes

Affected Components: Asia-Pacific, Nordics, Europe, Middle East & Africa, Latin America, North America, United Kingdom

Oct 20, 06:30:00 GMT+0
Investigating - We're currently experiencing partial failure in sending verification SMS messages due to an issue with our SMS provider, Twilio. We apologise for the inconvenience. You may need to request a new code or try again in a few minutes. We're actively monitoring the situation and will update you once service is restored..

Oct 20, 08:30:00 GMT+0
Identified - This incident is due to the ongoing AWS outage in their North Virginia datacenter..

Oct 20, 10:35:00 GMT+0
Monitoring - AWS have reported that the issue has been remediated. We are monitoring to verify that service has been restored..

Oct 20, 11:51:56 GMT+0
Monitoring - Unfortunately impact has returned. AWS continues to work on the underlying cause => <https://health.aws.amazon.com/health/status>.

Oct 20, 21:50:58 GMT+0
Monitoring - AWS have reported their expectation that full recovery will complete within the next 2 hours..

Oct 20, 22:55:00 GMT+0
Resolved - AWS declared the incident resolved at 10:54 UTC.

Duration: 30 minutes

Affected Components: Latin America, North America, Nordics, Europe, United Kingdom, Asia-Pacific, Middle East & Africa

Sep 16, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 21:00:00 GMT+0
Identified - Dear customers, We need to restart our database instance to make a configuration change, which will ensure smooth operation. This will cause a short downtime of 5 minutes. We apologise for any inconvenience this may cause. Regards, Two Team.

Sep 16, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day and 44 minutes

Affected Components: Latin America, North America, Nordics, Europe, United Kingdom, Asia-Pacific, Middle East & Africa

Sep 17, 13:13:34 GMT+0
Resolved - This incident has been resolved..

Sep 16, 12:29:24 GMT+0
Identified - Our cloud provider has acknowledged and is working to fix the issue. Meanwhile, please retry failed operations..

Sep 16, 21:00:00 GMT+0
Monitoring - Our cloud provider has implemented a fix and are currently monitoring the result..

Duration: 2 days, 17 hours and 57 minutes

Sep 5, 15:38:49 GMT+0
Investigating - A third party outage (unrelated to Two and our partners) has resulted in the blocking of all order creation via the Shopify platform..

Sep 6, 07:00:00 GMT+0
Monitoring - The third party has implemented a fix. Shopify ordering is enabled again. We are monitoring to ensure comprehensive resolution..

Sep 8, 09:36:07 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 59 minutes

Affected Components: Nordics

Sep 3, 05:52:34 GMT+0
Resolved - Normal service has been restored..

Sep 3, 03:54:00 GMT+0
Identified - We are raising this issue with the 3rd party, and exploring workarounds..

Sep 3, 05:34:44 GMT+0
Identified - The third party service have acknowledged the issue and are working on a fix. They expect normal service to resume within approx 10 minutes..

Sep 3, 06:57:29 GMT+0
Postmortem - A 3rd party data provider failed around 04:36 UTC. This prevented our API from retrieving address information for companies in Norway and Sweden. Our system continued normal operation in all other respects, including basic company search capabilities in Norway and Sweden. Company address services returned to normal operation on recovery of the 3rd party at 05:41 UTC..

Duration: 1 day, 2 hours and 35 minutes

Affected Components: Nordics

Aug 28, 09:25:00 GMT+0
Identified - This prevents onboarding and ordering for new customers, and for guest checkout, if the merchant integration relies on parameter company\\\_type\\\_\\\_ne. Ordering against existing trade account is unaffected. We have identified the root cause and are working on a fix..

Aug 28, 10:35:00 GMT+0
Monitoring - Normal service has been restored. We are however aware of continuing low-frequency intermittent errors and are working to remediate them..

Aug 29, 12:00:00 GMT+0
Resolved - The remaining intermittent errors have now been resolved. This incident is now closed..

Sep 1, 08:03:14 GMT+0
Postmortem - This incident arose due to two root causes: (1) a gap in automated testing resulting in a bug escaping to production at 10:25am UK on 28 August; and (2) a monitoring misconfiguration which masked ongoing out-of-memory restart events and which reduced visibility of the impact of the bug. We have addressed these issues by reviewing monitoring configurations to ensure all services are correctly covered, and by both improving test coverage and ensuring that test coverage is monitored on an ongoing basis. We extend our apologies to customers for the impact caused by this incident..

Duration: 1 minute

Affected Components: Middle East & Africa, Nordics, Asia-Pacific, Latin America, North America, Europe, United Kingdom

Aug 6, 05:00:00 GMT+0
Identified - We will update the DNS configuration for [**two.inc**](http://two.inc) on **Wednesday, 6 August 2025 at 05:00 UTC**. No interruption to site or API availability is anticipated. This change strengthens the security and resilience of our DNS infrastructure. We will monitor the rollout and post further updates here if anything unexpected occurs..

Aug 6, 05:00:46 GMT+0
Completed - Maintenance has completed successfully..

Aug 6, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 44 minutes

Affected Components: Middle East & Africa, Nordics, Asia-Pacific, Latin America, North America, Europe, United Kingdom

Aug 1, 13:14:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 1, 13:45:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 1, 13:57:49 GMT+0
Resolved - This incident has been resolved..

Duration: 54 minutes

Affected Components: Middle East & Africa, Nordics, Europe, Asia-Pacific, Latin America, North America, United Kingdom

Jul 31, 14:05:35 GMT+0
Investigating - We've found an issue with some of our available credit limits and are diagnosing the problem. A recent change meant we are not always calculating the remaining credit limits for your customers correctly. This means some of your customer’s available limits may have been higher than they should have been. We're working to fix this change urgently. You may see a sudden drop in available limits for some of your customers once our fix is released and this fix will reflect those customers' actual exposure with Two..

Jul 31, 14:31:06 GMT+0
Monitoring - We've released a fix and will reassess available credit limits for impacted customers..

Jul 31, 14:59:09 GMT+0
Resolved - We have confirmed available credit limits are now back to normal operation..

Duration: 1 hour and 15 minutes

Affected Components: Middle East & Africa, Nordics, Europe, Asia-Pacific, Latin America, North America

Jul 7, 11:49:00 GMT+0
Identified - We have engaged the 3rd party and are working together to resolve. UK operations are currently unaffected..

Jul 7, 13:04:00 GMT+0
Resolved - This incident has been resolved..

Duration: 10 minutes

Affected Components: Middle East & Africa, Nordics, Europe, Asia-Pacific, Latin America, North America, United Kingdom

Jul 2, 21:10:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 2, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 2, 21:00:00 GMT+0
Identified - Dear Valued Customer, To enhance the performance and reliability of our services, we have scheduled a database upgrade for today, Wednesday, July 2, 2025, at 10:00 PM BST. This essential maintenance will require a brief service interruption. We anticipate a downtime of approximately 10 minutes. During this period, you may be unable to access your account or our services. Maintenance Details: \* Date: Today, Wednesday, July 2, 2025 \* Start Time: 10:00 PM BST \* End Time: 10:10 PM BST \* Expected Downtime: 10 minutes We have scheduled this upgrade during a period of typically low usage to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our platform. Thank you, The Two Team.

Duration: 1 day, 17 hours and 30 minutes

Affected Components: Nordics

Jun 21, 22:00:00 GMT+0
Identified - We are experiencing an issue with a 3rd party we use to help us evaluate credit for sole traders in Norway. This means any new credit checks for sole traders are likely to fail. We have reached out to them and are working with them to resolve this..

Jun 23, 08:00:00 GMT+0
Identified - Our 3rd party service provider is still working on this issue. Onboarding/credit checking/order placement for new Norwegian sole traders will continue to be affected intermittently. If you experience a decline, you may succeed with a retry a little later..

Jun 23, 15:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 57 minutes

Jun 18, 18:00:00 GMT+0
Investigating - We are aware of an issue with our company search missing data from the response such as the company address. We are currently investigating the issue to discover root cause..

Jun 18, 18:30:00 GMT+0
Identified - Issue is due to a 3rd party outtage which is affecting our ability to return the addresses as part of the search.

Jun 18, 18:57:00 GMT+0
Resolved - The third party provider has confirmed that the incident has been resolved, and we have confirmed return to normal operation. Thank you to all of our customers for your patience during this event..

Duration: 9 hours and 18 minutes

Jun 13, 06:57:25 GMT+0
Identified - An issue with an account at a 3rd party service provider has been identified and is being rectified. Resolution is expected by 9am UK..

Jun 12, 22:42:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 13, 07:00:52 GMT+0
Identified - We have confirmed that the UK is not affected by this incident..

Jun 13, 07:27:00 GMT+0
Monitoring - The issue has been resolved. We are monitoring to confirm return to normal service..

Jun 13, 08:00:00 GMT+0
Resolved - We have confirmed normal operation. Thank you to all of our partners for your patience during this incident..

Duration: 3 hours and 25 minutes

May 21, 13:25:29 GMT+0
Resolved - This incident has been resolved..

May 21, 10:00:00 GMT+0
Identified - We are failing to retrieve credit reports for Sole Traders in Norway currently. We've developed a fix for the underlying bug and it's queued for deployment. We expect this to address the problem..

May 21, 11:09:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 13 minutes

Apr 8, 12:17:00 GMT+0
Identified - Some of the requests to the SE Search would have received a response that the service was unavailable.

Apr 8, 12:30:00 GMT+0
Resolved - Some requests to the SE search would have received service unavailable responses during this time.

Duration: 50 minutes

Apr 3, 15:10:00 GMT+0
Resolved - Issue appears to be resolved. We will continue to monitor though..

Apr 3, 14:20:00 GMT+0
Identified - We are experiencing some degraded performance due to issues with one of our 3rd party providers.

Duration: 1 hour and 13 minutes

Mar 27, 07:48:20 GMT+0
Investigating - We’re currently experiencing issues with credit checks for UK region. Our team is investigating the problem, and we’re working to resolve it as quickly as possible. We’ll provide an update as soon as it’s fixed..

Mar 27, 09:01:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Jul 4, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 4, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 4, 03:00:00 GMT+0
Identified - We will be performing a database upgrade to enhance performance and reliability. During this time, there may be intermittent service disruptions..

Duration: 15 minutes

May 1, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

May 1, 21:00:00 GMT+0
Identified - We are planning for a scheduled network upgrade maintenance during that time..

May 1, 21:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Apr 29, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 21:00:00 GMT+0
Identified - We are planning for a scheduled database maintenance during that time..

Apr 29, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 days and 3 hours

Mar 29, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 19:00:00 GMT+0
Identified - Dear Customers, We want to inform you about an upcoming planned maintenance period, scheduled by one of our key providers, that will temporarily impact our order placement system. During this maintenance window, you may experience disruptions when placing orders through our system. We understand the inconvenience this may cause and are committed to minimizing any disruption to your service. Orders placed, edited or fulfilled during the maintenance window may in limited cases be rejected despite buyers qualifying for acceptance. Please get in touch with us from Tuesday 2nd April if you have concerns about specific impact, and we will work with you to ensure that affected orders are reprocessed. We will keep you updated on our progress and notify you once maintenance is complete and our systems are fully operational. Thank you for your understanding and patience during this time. Should you have any questions or concerns, please do not hesitate to contact our customer support team..

Mar 31, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Mar 25, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 04:00:00 GMT+0
Identified - We are planning for a scheduled networking update maintenance during that time. We are aiming for minimal downtime but there may be temporary service unavailability..

Mar 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Mar 17, 01:00:00 GMT+0
Identified - We’re planning for database maintenance work on 17th Mar 2024 staring from 01:00AM GMT. The work is expected to take around 4 hours and during that time our systems may be unavailable or perform slowly. We apologise for any inconvenience this may cause..

Mar 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Dec 17, 15:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 15:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. It might cause degraded performance on services and some requests might fail during that time, but please try again when the maintenance window finished..

Dec 17, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 days and 18 hours

Dec 17, 03:30:00 GMT+0
Identified - Sole trader onboarding will be unavailable for our UK merchants. Based on your Two B2B Ltd account, you will be impacted at 03:30 - 05:00 UTC on the 17th of December, which will last approximately 90 minutes. No checks will be processed while we upgrade, but maintenance may complete sooner than our estimated times. We have selected this timeframe to limit the impact to our customers, since check volume is typically low. As no checks can be processed or submitted during this timeframe, please plan accordingly and notify your end users, if applicable. Real-time updates will be provided during the event using our Onfido Status page. If you have any further questions, please contact your Customer Success Manager or Customer Support by emailing support@onfido.com..

Dec 17, 05:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 22 minutes

Dec 1, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance. During this period, some services and requests may experience temporary interruptions. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation. Our team will be monitoring the maintenance closely to ensure that any disruptions are kept to a minimum..

Dec 1, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 17:21:33 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Sep 18, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 19:00:00 GMT+0
Identified - We are planning for a scheduled maintenance required to update our infrastructure. During that time we might be unavailable for short periods (1-2 min), but we expect to perform the update without downtime. .

Sep 18, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours and 59 minutes

Jul 23, 09:31:17 GMT+0
Completed - Maintenance has completed successfully..

Jul 22, 22:32:33 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 22, 22:33:57 GMT+0
Identified - Maintenance is now in progress..

Duration: 45 minutes

Jul 16, 01:45:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 16, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for the database upgrade during that time..

Jul 16, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours

Jun 17, 21:00:00 GMT+0
Identified - A third-party provided is conducting scheduled maintenance. Returning buyers should be unaffected, but new buyers may be unable to place orders..

Jun 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 18, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

May 21, 09:00:00 GMT+0
Identified - Our credit report providers have indicated a scheduled maintenance during this period. New buyers may not be able to make a transaction at this time but existing buyers will remain unaffected..

May 21, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 21, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 1 minute

Apr 16, 00:00:43 GMT+0
Completed - Maintenance has completed successfully..

Apr 15, 22:40:56 GMT+0
Identified - Maintenance is now in progress..

Apr 15, 21:00:00 GMT+0
Identified - Our credit report providers have indicated a scheduled maintenance during this period. New buyers may not be able to make a transaction at this time but existing buyers will remain unaffected..

Duration: 1 hour and 24 minutes

Feb 5, 17:24:00 GMT+0
Completed - Maintenance has completed successfully..

Feb 5, 16:15:00 GMT+0
Identified - We are planning for an essential maintenance during that time. Please expect service degradation in this time window. We expected to get everything back up and running as soon as possible..

Feb 5, 16:00:00 GMT+0
Identified - We are planning for an essential maintenance during that time. Please expect service degradation in this time window. We expected to get everything back up and running as soon as possible..

Duration: 31 minutes

Jan 18, 22:00:00 GMT+0
Identified - We are planning for a scheduled server maintenance during that time. We are aiming for minimal downtime but there may be temporary service unavailability..

Jan 18, 22:30:42 GMT+0
Completed - Maintenance has completed successfully..

Jan 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 15 minutes

Jan 7, 23:15:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 7, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 7, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 hours

Nov 12, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 13, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 12, 22:00:00 GMT+0
Identified - Our credit report providers have indicated a scheduled maintenance during this period. New buyers may not be able to make a transaction at this time but existing buyers will remain unaffected..

Duration: 3 hours

Sep 18, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 17, 21:00:00 GMT+0
Identified - Our credit report providers have indicated a scheduled maintenance during this period. New UK buyers may not be able to make a transaction at this time but existing buyers will remain unaffected..

Sep 17, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 45 minutes

Sep 17, 19:45:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 17, 19:00:00 GMT+0
Identified - We are going to perform planned database maintenance. During maintenance window order placement, credit checks and front end services may be unavailable..

Sep 17, 19:00:01 GMT+0
Identified - Maintenance is now in progress.