Credit check unavailable for new buyers

Resolved
Partial outage
Started 10 months ago Lasted about 3 hours

Affected

Checkout API
Norway
United Kingdom
Sweden
Updates
  • Resolved
    Resolved

    Our third party credit report provider has implemented a fix and we are no longer seeing issues when assessing new buyers.

  • Identified
    Identified

    We are having issues fetching credit reports from our credit report provider. This means that creating orders and order intents are likely to fail for new buyers. We are liaising with our credit report provider to get the issue resolved as soon as possible and find a way to prevent this from happening again.