Sole trader onboarding will be unavailable for our UK merchants. Based on your Two B2B Ltd account, you will be impacted at 03:30 - 05:00 UTC on the 17th of December, which will last approximately 90 minutes. No checks will be processed while we upgrade, but maintenance may complete sooner than our estimated times.

We have selected this timeframe to limit the impact to our customers, since check volume is typically low. As no checks can be processed or submitted during this timeframe, please plan accordingly and notify your end users, if applicable.

Real-time updates will be provided during the event using our Onfido Status page. If you have any further questions, please contact your Customer Success Manager or Customer Support by emailing support@onfido.com.