Two - Notice history

Experiencing partially degraded performance

Notice history

Apr 2023

Outage on a 3rd party provider affecting order placement and order intents
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Our 3rd party provider has restored their service.
    We are currently monitoring the previously affected responses from our platform to confirm functionality has been restored.

  • Identified
    Identified

    One of our 3rd party providers is facing an issue which can affect order flow for UK clients. We will let you know as soon as the issue will be resolved.

    • New buyers to our platform will currently have issues placing orders.
    • Order intents are affected by this incident.
    • Orders for buyers who have bought from us in the last 60 days should not be impacted.
Outage on a 3rd party provider affecting order placement and order intents
  • Resolved
    Resolved

    This incident has been resolved.
    Order placement for new buyers and order intents are now working as expected.

  • Monitoring
    Monitoring

    Our 3rd party provider has restored their service.
    We are currently monitoring the previous affected responses from our platform to confirm functionality has been restored.

  • Identified
    Identified

    One of our 3rd party providers is facing an issue which can affect order flow for UK, Sweden and Norway clients. We will let you know as soon as the issue will be resolved.

    • New buyers to our platform will currently have issues placing orders.
    • Order intents are affected by this incident.
    • Orders for buyers who have bought from us in the last 60 days should not be impacted.
CreditSafe scheduled maintenance
  • Completed
    April 16, 2023 at 12:00 AM
    Completed
    April 16, 2023 at 12:00 AM

    Maintenance has completed successfully.

  • In progress
    April 15, 2023 at 10:40 PM
    In progress
    April 15, 2023 at 10:40 PM

    Maintenance is now in progress.

  • Planned
    April 15, 2023 at 9:00 PM
    Planned
    April 15, 2023 at 9:00 PM

    Our credit report providers have indicated a scheduled maintenance during this period. New buyers may not be able to make a transaction at this time but existing buyers will remain unaffected.

Outage on a 3rd party provider affecting orders placement
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    One of our 3rd party providers is facing an issue which can affect order flow for the UK clients. We will let you know as soon as the issue will be resolved.

Outage on a 3rd party provider affecting orders placement
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    3rd party provider claimed the issue is resolved, but we would keep monitoring if the issue is existing.

  • Update
    Update
  • Identified
    Identified

Mar 2023

Orders, order intents, credit checks are affected possibly by gcp networking issue/ new release versions.
  • Update
    Update

    This incident has been resolved.

  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Orders, order intents, credit checks are affected possibly by gcp networking issue/ new release versions.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Orders, order intents, credit checks affected by the new service versions.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Because of the issue with recent internal release orders placement, order intents placement and credit checks are not fully available.

Feb 2023

Order credit assessment issues in the UK
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    One of our 3rd party providers is experiencing an issue right now. This affects order credit assessment in the UK.

Transient technical issue with a 3rd party provider interrupted order placement and fulfilment
  • Resolved
    Resolved

    An incident was identified at 12:53 UTC with a 3rd party provider which impacted some order placement and fulfilment activity. The incident was resolved at 13:04 UTC. We would like to apologise for any inconvenience this has caused.

Order credit assessment is failing in the UK
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    One of our 3rd party providers is experiencing an issue right now. This affects order credit assessment in the UK.

Issues with 3rd Party provider affecting some orders for Norway
  • Resolved
    Resolved

    We just got the confirmation that our provider resolved the issue!

  • Identified
    Identified

    Our 3rd party provider in Norway observes some latency issues. This might affect part of the order flows for Norway clients. We will post an update as soon as will get confirmation that the provider resolved the issue.

Server maintenance
  • Completed
    February 05, 2023 at 5:24 PM
    Completed
    February 05, 2023 at 5:24 PM

    Maintenance has completed successfully.

  • In progress
    February 05, 2023 at 4:15 PM
    In progress
    February 05, 2023 at 4:15 PM

    We are planning for an essential maintenance during that time. Please expect service degradation in this time window. We expected to get everything back up and running as soon as possible.

  • Planned
    February 05, 2023 at 4:00 PM
    Planned
    February 05, 2023 at 4:00 PM

    We are planning for an essential maintenance during that time. Please expect service degradation in this time window. We expected to get everything back up and running as soon as possible.

Feb 2023 to Apr 2023

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