Two - Notice history

All systems operational

United Kingdom - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Nordics - Operational

100% - uptime
Sep 2025 · 99.72%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Europe - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

North America - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Asia-Pacific - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Latin America - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Middle East & Africa - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.71%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Partial outage due to Cloudflare outage affecting 3rd party dependencies
  • Resolved
    UTC
    Resolved
    Our 3rd party credit report provider are back online after Cloudflare issues resolved.
  • Identified
    UTC
    Identified
    Cloudflare are working on address issues on their side: https://www.cloudflarestatus.com/
Increased error rates from our loadbalancer
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We have not observed any more load balancer alerts in the monitoring period.

  • Monitoring
    UTC
    Monitoring

    Cluster upgrade is complete and we have not observed any more load balancer timeouts since.

  • Identified
    UTC
    Identified

    We have an ongoing cluster upgrade which is causing increased error rate from our load balancer. We are exploring strategies to mitigate this in the future during core business hours.

Oct 2025

API failure - all operations are currently unavailable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
SMS verification partial outage
  • Resolved
    UTC
    Resolved

    AWS declared the incident resolved at 10:54 UTC

  • Update
    UTC
    Update

    AWS have reported their expectation that full recovery will complete within the next 2 hours.

  • Update
    UTC
    Update

    Unfortunately impact has returned. AWS continues to work on the underlying cause => https://health.aws.amazon.com/health/status

  • Monitoring
    UTC
    Monitoring

    AWS have reported that the issue has been remediated. We are monitoring to verify that service has been restored.

  • Identified
    UTC
    Identified

    This incident is due to the ongoing AWS outage in their North Virginia datacenter.

  • Investigating
    UTC
    Investigating

    We're currently experiencing partial failure in sending verification SMS messages due to an issue with our SMS provider, Twilio. We apologise for the inconvenience. You may need to request a new code or try again in a few minutes. We're actively monitoring the situation and will update you once service is restored.

Sep 2025

Database maintenance
  • Completed
    September 16, 2025 at 9:30 PMUTC
    Completed
    September 16, 2025 at 9:30 PMUTC
    Maintenance has completed successfully
  • In progress
    September 16, 2025 at 9:00 PMUTC
    In progress
    September 16, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 16, 2025 at 9:00 PMUTC
    Planned
    September 16, 2025 at 9:00 PMUTC
    Dear customers, We need to restart our database instance to make a configuration change, which will ensure smooth operation. This will cause a short downtime of 5 minutes. We apologise for any inconvenience this may cause. Regards, Two Team
An issue with our 3rd party cloud provider is sporadically impacting a small proportion of operations.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our cloud provider has implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    Our cloud provider has acknowledged and is working to fix the issue. Meanwhile, please retry failed operations.

A third party outage is blocking order creation via the Shopify platform.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The third party has implemented a fix. Shopify ordering is enabled again. We are monitoring to ensure comprehensive resolution.

  • Investigating
    UTC
    Investigating
    A third party outage (unrelated to Two and our partners) has resulted in the blocking of all order creation via the Shopify platform.
Due to a 3rd party service failure, company search is unavailable in Norway and Sweden
  • Postmortem
    UTC
    Postmortem

    A 3rd party data provider failed around 04:36 UTC. This prevented our API from retrieving address information for companies in Norway and Sweden. Our system continued normal operation in all other respects, including basic company search capabilities in Norway and Sweden. Company address services returned to normal operation on recovery of the 3rd party at 05:41 UTC.

  • Resolved
    UTC
    Resolved

    Normal service has been restored.

  • Update
    UTC
    Update

    The third party service have acknowledged the issue and are working on a fix. They expect normal service to resume within approx 10 minutes.

  • Identified
    UTC
    Identified

    We are raising this issue with the 3rd party, and exploring workarounds.

Sep 2025 to Nov 2025

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