Two - Notice history

All systems operational

United Kingdom - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Nordics - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Europe - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

North America - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Asia-Pacific - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Latin America - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Middle East & Africa - Operational

100% - uptime
Aug 2022 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2022
Sep 2022
Oct 2022

Notice history

Oct 2022

Outage on a 3rd party provider affecting orders placement
  • Resolved
    UTC
    Resolved

    Issue with 3rd party provider resolved. Orders placement flow work as expected.

  • Identified
    UTC
    Identified

    We observe an outage on a 3rd party provider that prevented order placement for our customers

A small number of UK buyers are unable to place orders
  • Resolved
    UTC
    Resolved

    Root cause has been identified and fixed. All affected buyers are able to place orders as usual.

  • Identified
    UTC
    Identified

    We are aware of two UK buyers who are unable to place orders.

Sep 2022

Impact to Norwegian Woocommerce customers
  • Resolved
    UTC
    Resolved

    Normal operation has been restored.

  • Identified
    UTC
    Identified

    We are currently fixing a bug in our Woocommerce plugin impacting order intents for Norwegian funded invoice customers.

Fraud checks failures
  • Resolved
    UTC
    Resolved

    Hotfix for the issue has been deployed. System operating normal.

  • Investigating
    UTC
    Investigating

    Our fraud check systems experiencing issues with whitelisting logic. Part of the orders might be impacted.

Norway order creation failure
  • Resolved
    UTC
    Resolved

    Our partner reported resolution at 10:21 UTC, and we have now confirmed that normal service has been restored.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident. Unfortunately we are not able to get ETA from our provider yet.

  • Update
    UTC
    Update

    Third party provider faced unexpected outage during update. The incident still affects our orders and order intents in Norway. We are in contact with the provider to provide ETA for resolving the incident.

  • Identified
    UTC
    Identified

    Our Norway payment provider experiencing service degradation. This affects part of the orders for our Norway clients.

Aug 2022

Risk decisioning failures
  • Resolved
    UTC
    Resolved

    Normal service has been restored.

  • Investigating
    UTC
    Investigating

    Root cause is automatic update of a dependency which has introduced an incompatibility. Order credit checking is suffering approx 10% failure rate due to this issue.

  • Identified
    UTC
    Identified

    Order credit checking is suffering intermittent failures leading to unexpected declines. We are investigating.

Aug 2022 to Oct 2022

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