Two - Notice history

All systems operational

United Kingdom - Operational

99.98% uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 99.93%

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Jun 2025
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Nordics - Operational

99.89% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 99.85%

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Jun 2025
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Europe - Operational

99.92% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 99.93%

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Jun 2025
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North America - Operational

99.92% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 99.93%

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Jun 2025
Jul 2025
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Asia-Pacific - Operational

99.92% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 99.93%

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Jun 2025
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Latin America - Operational

99.92% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 99.93%

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Jun 2025
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Aug 2025

Middle East & Africa - Operational

99.92% uptime
Jun 2025 · 100.0%Jul · 99.83%Aug · 99.93%

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Jun 2025
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Aug 2025

Notice history

View current status

Aug 2025

Company search is failing in Norway for some use cases
ResolvedPartial outage26 hours 35 minutes
  • PostmortemUTC

    This incident arose due to two root causes: (1) a gap in automated testing resulting in a bug escaping to production at 10:25am UK on 28 August; and (2) a monitoring misconfiguration which masked ongoing out-of-memory restart events and which reduced visibility of the impact of the bug. We have addressed these issues by reviewing monitoring configurations to ensure all services are correctly covered, and by both improving test coverage and ensuring that test coverage is monitored on an ongoing basis. We extend our apologies to customers for the impact caused by this incident.

  • ResolvedUTC

    The remaining intermittent errors have now been resolved. This incident is now closed.

  • MonitoringUTC

    Normal service has been restored. We are however aware of continuing low-frequency intermittent errors and are working to remediate them.

  • IdentifiedUTC
    This prevents onboarding and ordering for new customers, and for guest checkout, if the merchant integration relies on parameter company\_type\_\_ne. Ordering against existing trade account is unaffected. We have identified the root cause and are working on a fix.
AUG6
Planned DNS Maintenance
CompletedMaintenance
  • CompletedAugust 06, 2025 at 5:00 AMUTC
    Maintenance has completed successfully.
  • In progressAugust 06, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 06, 2025 at 5:00 AMUTC

    We will update the DNS configuration for two.inc on Wednesday, 6 August 2025 at 05:00 UTC.

    No interruption to site or API availability is anticipated. This change strengthens the security and resilience of our DNS infrastructure.

    We will monitor the rollout and post further updates here if anything unexpected occurs.

Orders are being rejected due to an issue in one of our services.
ResolvedMajor outage43 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.

Jul 2025

Problem with some available credit limits
ResolvedDegraded performance53 minutes
  • ResolvedUTC

    We have confirmed available credit limits are now back to normal operation.

  • MonitoringUTC

    We've released a fix and will reassess available credit limits for impacted customers.

  • InvestigatingUTC

    We've found an issue with some of our available credit limits and are diagnosing the problem. A recent change meant we are not always calculating the remaining credit limits for your customers correctly.

    This means some of your customer’s available limits may have been higher than they should have been.

    We're working to fix this change urgently.

    You may see a sudden drop in available limits for some of your customers once our fix is released and this fix will reflect those customers' actual exposure with Two.

We are unable to retrieve credit reports from a 3rd party provider. This prevents ordering and credit checking of new buyers.
ResolvedPartial outage1 hour 15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We have engaged the 3rd party and are working together to resolve. UK operations are currently unaffected.
JUL2
Planned Maintenance
CompletedMaintenance10 minutes
  • CompletedJuly 02, 2025 at 9:10 PMUTC
    Maintenance has completed successfully
  • In progressJuly 02, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 02, 2025 at 9:00 PMUTC
    Dear Valued Customer, To enhance the performance and reliability of our services, we have scheduled a database upgrade for today, Wednesday, July 2, 2025, at 10:00 PM BST. This essential maintenance will require a brief service interruption. We anticipate a downtime of approximately 10 minutes. During this period, you may be unable to access your account or our services. Maintenance Details: * Date: Today, Wednesday, July 2, 2025 * Start Time: 10:00 PM BST * End Time: 10:10 PM BST * Expected Downtime: 10 minutes We have scheduled this upgrade during a period of typically low usage to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our platform. Thank you, The Two Team

Jun 2025

Norway Sole Trader Credit Check Issues
ResolvedDegraded performance41 hours 30 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Our 3rd party service provider is still working on this issue. Onboarding/credit checking/order placement for new Norwegian sole traders will continue to be affected intermittently. If you experience a decline, you may succeed with a retry a little later.

  • IdentifiedUTC
    We are experiencing an issue with a 3rd party we use to help us evaluate credit for sole traders in Norway. This means any new credit checks for sole traders are likely to fail. We have reached out to them and are working with them to resolve this.
Company Search Missing Data
ResolvedDegraded performance57 minutes
  • ResolvedUTC

    The third party provider has confirmed that the incident has been resolved, and we have confirmed return to normal operation. Thank you to all of our customers for your patience during this event.

  • IdentifiedUTC

    Issue is due to a 3rd party outtage which is affecting our ability to return the addresses as part of the search

  • InvestigatingUTC
    We are aware of an issue with our company search missing data from the response such as the company address. We are currently investigating the issue to discover root cause.
Credit checks and order placements unavailable for new buyers
ResolvedMajor outage9 hours 18 minutes
  • ResolvedUTC

    We have confirmed normal operation. Thank you to all of our partners for your patience during this incident.

  • MonitoringUTC

    The issue has been resolved. We are monitoring to confirm return to normal service.

  • UpdateUTC

    We have confirmed that the UK is not affected by this incident.

  • IdentifiedUTC
    An issue with an account at a 3rd party service provider has been identified and is being rectified. Resolution is expected by 9am UK.
  • InvestigatingUTC
    We are currently investigating this incident.

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