Two - Notice history

Experiencing partially degraded performance

Notice history

Jan 2023

Checkout API is unresponsive.
  • Resolved
    Resolved

    We can confirm that the issue has been resolved!

    Details:
    We have identified an issue with our load balancer configuration that has resulted in an outage. Our team has determined that the issue was caused by an incorrectly deployed configuration. Our team has successfully rolled back to the previous configuration and all services are now operating normally.

    We apologize for any inconvenience this incident may have caused and we would like to thank you for your patience and understanding.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident. We apologise for the inconvenience.

Order and order intents degradation in Norway
  • Resolved
    Resolved

    The issue is resolved for now. Our monitoring confirms that performance is back to normal.

  • Identified
    Identified

    Our integration partners in Norway are experiencing issues with networking outage with Azure cloud provider (https://status.azure.com/). As a result, order creation and order fulfilment may fail in Norway. In that situation, please try submitting the order or fulfilling the order again.

Order credit assessment is failing in the UK
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Server maintenance
  • Completed
    January 18, 2023 at 10:30 PM
    Completed
    January 18, 2023 at 10:30 PM

    Maintenance has completed successfully.

  • In progress
    January 18, 2023 at 10:00 PM
    In progress
    January 18, 2023 at 10:00 PM

    Maintenance is now in progress

  • Planned
    January 18, 2023 at 10:00 PM
    Planned
    January 18, 2023 at 10:00 PM

    We are planning for a scheduled server maintenance during that time. We are aiming for minimal downtime but there may be temporary service unavailability.

Failure to create order intents
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are investigating this issue.

Dec 2022

Failure to create orders and order intents
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented temporary fix while we work out a robust solution and currently monitoring the logs.

  • Investigating
    Investigating

    We are currently investigating this incident.

Failure to create orders
  • Resolved
    Resolved

    We have reverted the change which was responsible for this issue.

  • Investigating
    Investigating

    We are currently investigating this incident.

Internal incident with fraud checks
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating the incident with fraud check flow which is causing failed orders.

Issues with 3rd Party provider affecting some orders for Norway
  • Resolved
    Resolved

    Our provider reported that issue has been solved. All the flows should work as usual for now.

  • Identified
    Identified

    Our 3rd party provider is experiencing some issues. Due to that some new orders in Norway could be affected. We will update the incident as soon as will get an update from provider.

Nov 2022

Outage on a 3rd party provider affecting orders placement
  • Resolved
    Resolved

    Our 3rd party provider just reported that the issue has been resolved. Orders placing should work as expected.

  • Monitoring
    Monitoring

    Our 3rd party provider in Norway experiencing issues, this causing errors on orders creation for Norway clients. We are in contact with the provider to get an update as soon as incident will be resolved

Creditsafe scheduled maintenance
  • Completed
    November 13, 2022 at 1:00 AM
    Completed
    November 13, 2022 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    November 12, 2022 at 10:00 PM
    In progress
    November 12, 2022 at 10:00 PM

    Maintenance is now in progress

  • Planned
    November 12, 2022 at 10:00 PM
    Planned
    November 12, 2022 at 10:00 PM

    Our credit report providers have indicated a scheduled maintenance during this period. New buyers may not be able to make a transaction at this time but existing buyers will remain unaffected.

Nov 2022 to Jan 2023

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