Notice history

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Resolved
October 13, 2023 at 3:02 PMUTC
Resolved
October 13, 2023 at 3:02 PMUTC
This incident has been resolved.
Monitoring
October 13, 2023 at 12:55 PMUTC
Monitoring
October 13, 2023 at 12:55 PMUTC
The 3rd party provider implemented a fix and we are currently monitoring the result.
Identified
October 13, 2023 at 11:13 AMUTC
Identified
October 13, 2023 at 11:13 AMUTC
We are continuing to work on a fix for this incident.
Investigating
October 13, 2023 at 8:55 AMUTC
Investigating
October 13, 2023 at 8:55 AMUTC
Outage on a 3rd party provider affecting credit check for new merchants/buyers. We are currently investigating this incident.

Resolved
September 19, 2023 at 10:41 AMUTC
Resolved
September 19, 2023 at 10:41 AMUTC
This incident has been resolved.
Monitoring
September 19, 2023 at 7:38 AMUTC
Monitoring
September 19, 2023 at 7:38 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
September 19, 2023 at 7:35 AMUTC
Investigating
September 19, 2023 at 7:35 AMUTC
Our services are down. We are currently investigating the root cause.

Resolved
September 15, 2023 at 10:39 AMUTC
Resolved
September 15, 2023 at 10:39 AMUTC
This incident has been resolved.
Monitoring
September 15, 2023 at 9:44 AMUTC
Monitoring
September 15, 2023 at 9:44 AMUTC
We implemented a fix and are currently monitoring the result.
Investigating
September 15, 2023 at 9:14 AMUTC
Investigating
September 15, 2023 at 9:14 AMUTC
We are currently investigating this incident.

Resolved
September 12, 2023 at 1:01 PMUTC
Resolved
September 12, 2023 at 1:01 PMUTC
This incident has been resolved.
Monitoring
September 12, 2023 at 10:30 AMUTC
Monitoring
September 12, 2023 at 10:30 AMUTC
One of our 3rd party provider was having an outage. Currently we are communicating with them to understand the incident and keep monitoring.

Resolved
August 21, 2023 at 9:30 AMUTC
Resolved
August 21, 2023 at 9:30 AMUTC
This incident has been resolved.
Monitoring
August 21, 2023 at 8:15 AMUTC
Monitoring
August 21, 2023 at 8:15 AMUTC
We implemented the fix and the system is back to operational for now. We'll continue monitoring.
Investigating
August 21, 2023 at 7:38 AMUTC
Investigating
August 21, 2023 at 7:38 AMUTC
Our credit check system experiences an issue which can impact UK and SE clients. We will let you know as soon as the issue will be resolved.
• Order Intents & Orders are partially impacted by this incident

Resolved
August 17, 2023 at 9:26 AMUTC
Resolved
August 17, 2023 at 9:26 AMUTC
This incident has been resolved.
Monitoring
August 17, 2023 at 9:03 AMUTC
Monitoring
August 17, 2023 at 9:03 AMUTC
Due to an internal bug, order requests may result in errors. However, orders will still be processed. We have implemented a fix for the issue and are monitoring the metrics.
Investigating
August 17, 2023 at 8:33 AMUTC
Investigating
August 17, 2023 at 8:33 AMUTC
We are currently investigating this incident.

Resolved
August 16, 2023 at 8:30 AMUTC
Resolved
August 16, 2023 at 8:30 AMUTC
This incident has been resolved. We will do our best to minimise impact on our customers.
Investigating
August 15, 2023 at 2:30 PMUTC
Investigating
August 15, 2023 at 2:30 PMUTC
Due to internal bug Norway orders are being rejected.

Resolved
August 02, 2023 at 3:56 PMUTC
Resolved
August 02, 2023 at 3:56 PMUTC
This incident should be resolved for now. We continue monitoring for any repeated occurrences.
Investigating
August 02, 2023 at 2:42 PMUTC
Investigating
August 02, 2023 at 2:42 PMUTC
We are having issues with our 3rd party provider for credit checks. This means that creating orders and order intents are likely to fail for new buyers. We are liaising with our provider to get the issue resolved as soon as possible and find a way to prevent this from happening again.

Aug 2023 to Oct 2023

Two - Notice history